Troubleshooting Data Sync Issues

Resolve common data synchronization problems.

Common Causes

Network Issues

• Firewall blocking connections
• VPN configuration problems
• DNS resolution failures

Authentication Problems

• Expired credentials
• Permission changes
• Token refresh failures

Data Mapping Errors

• Schema changes in source system
• Invalid data formats
• Missing required fields

Diagnostic Steps

Step 1: Check Connection Status

1. Go to Settings > Data Sources
2. View the status indicator
3. Click "Test Connection"

Step 2: Review Sync Logs

1. Navigate to Admin > System Logs
2. Filter by "Data Sync"
3. Look for error messages

Step 3: Verify Credentials

1. Check if credentials are still valid
2. Test authentication separately
3. Refresh tokens if necessary

Common Solutions

Firewall Issues

• Whitelist Neurithum IP ranges
• Open required ports
• Check SSL certificate validity

Authentication Failures

• Generate new API credentials
• Update OAuth tokens
• Verify service account permissions

Data Format Errors

• Review recent schema changes
• Update field mappings
• Contact support for assistance

When to Contact Support

• Sync issues persist after troubleshooting
• Error messages are unclear
• Need help with complex integrations