Alerts Not Appearing

Troubleshoot missing alerts in your Neurithum dashboard.

Quick Checks

Check Your Filters

1. Look at active filters on the alerts page
2. Clear all filters to see all alerts
3. Verify date range settings

Check Notification Settings

1. Go to Settings > Notifications
2. Verify alert types are enabled
3. Check notification channels

Check Role Permissions

1. Some alerts may be restricted by role
2. Contact your administrator
3. Verify you have access to patient data

Common Causes

Threshold Configuration

• Thresholds may be set too high
• Check custom threshold settings
• Review default thresholds

Data Delays

• Check data sync status
• Review sync frequency settings
• Look for integration errors

Alert Suppression

• Check suppression rules
• Review "do not disturb" settings
• Verify quiet hours configuration

Verification Steps

1. Find a patient with known risk factors
2. Manually check if alert should trigger
3. Review alert audit log
4. Test with a known triggering condition

Getting Help

If alerts still aren't appearing:

1. Document the expected alert
2. Note the patient(s) affected
3. Contact support with details